Shipping & Returns
Shipping Information
Our shipping rates for orders via the website will calculate the cost automatically on checkout, Australia wide.
For phone or email orders the cost is A$15 per device or A$20 for two, excluding the undermentioned regions where we will advise you the cost upon inquiry
- Regional WA outside Perth Metropolitan area
- Northern Territory
- International destinations where we will promptly advise you via phone / text or email
Commercial Volume Orders can be arranged and we are happy to use our or your freight company, pickup or delivery to you where agreed.
All orders are shipped within 2 working days, in the vast majority of instances, unless circumstances beyond our control arise.
If you have not received an order within 10 days, please notify us by email at: [email protected] or call 0437230629
Refund And Returns
Your satisfaction is our first priority at Lock-n-Haul. If your item is faulty upon receipt or is not as described, we will exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase.
All returns and refunds are subject to a $20.00 handling fee plus return postage. Items must be returned to our address, with the original packaging, in tact, must be unblemished, unused and in mint, saleable condition as new.
Returns Process
To return an item, please let us know in advance then send it to:
42 Pinto Avenue, Branyan, Bundaberg, 4670 Qld Australia
Also include the following information:
- Your Order number if known (appears on top right of invoice)
- Your name and address
- A description of the item you are returning